frequently asked questions
What design services do you offer?We can work on any type of web or app design project. Here are few of the most common services we preform:
- UI & UX design (web and app interface, wireframes, etc)
- Graphic design
- Branding & logo design
- Custom illustrations and icons
- Marketing material (deck, banners, cover photos, etc)
- Animations & motion designHow much does it cost and what is the minimum top up?Every design request you send gets dynamically calculated to account for scope of work, type of service and urgency. As soon as we start working on your task, you will be able to see an estimate of the total cost. Upon further revisions the estimate can change to adjust for additional work. Every client needs to top up their account before we start working on their tasks. This allows us to remove any friction and provide quick turnaround. Once we complete the task, we deduct the task cost from your balance. See pricing examples here.
How long does it take to finish the task?We start working on your tasks the same day and usually deliver designs to you the next day. This can vary depending on the scope of your request. For example designing a completely new screen as a part of your web app can take longer than creating new cover photos for your social media.What should I prepare before we start the working together?It’s super useful if you share some insight and vision about your product, before we start working together. Usually it’s also smart to list down your competitors and inspiration so we know in what direction we’ll be moving. Feel free to share any objectives and other resources so we can do our job well. And most importantly, you should know what you’re looking for, because we can’t create successful results without you knowing where you’re headed.
What kind of files/designs do you deliver?We deliver SKETCH (Sketch) or PSD (Photoshop) source files with vector UI. It’s up to you to choose which one you prefer. By default we deliver the sketch file and PNGs of design previews. When working on branding project, we also deliver PDF, EPS, SVG and PNG files.What happens after I receive your designs?Once you receive designs, you should review them and give us valuable feedback. If everything is perfect, we can mark the task as completed and move on to another task. After task completion we’ll add all designs to your folder with all source files and you’ll automatically get the IP over the completed designs. We’ll also show you how much time we spent on the task and how much we’ve charged you.
I need someone to implement new designs, can you help?Maybe. We occassionaly accept frontend development work and help our clients implement designs through HTML, CSS, JS.What happens if I don’t like the designs?We always work really hard to design things that you will absolutely love, even if it takes some extra time. Sometimes you need multiple iteration to come to the result that you were looking for, that’s part of the process. If you are still unhappy with the work we produced, we will refund you for 50% of the task cost.
Got more questions? We’d love to hear from you.contact us