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Frequently asked questions

Answers to our most commonly asked questions. Can't find
what you're looking for? Get in touch via email.

1.

What are turnaround times?

Turnaround times show you how quick can we go from receiving your request to fulfilling your order and delivering designs to you. Note that the turnaround times quoted on our plans are calculated for an average website screen design. Depending on the complexity of your request, the turnaround could differ from the one shown in the plan overview

2.

What does unlimited really mean?

We offer a flat rate design service that allows you to submit unlimited design tasks and do unlimited revisions. Your only cost is a membership fee you pay every month no matter how many requests or revisions you send in. You can submit as many tasks as you want to your project queue and your designer will work on it one at a time every business day

3.

How does a dedicated project manager help?

A project manager keeps your project efficient and productive. They’ll communicate with you daily, help out with feedback sessions, and make sure your instructions are understood and followed by the team. In short, a project manager manages your project, so you don’t have to.

4.

What value does a dedicated art director add to the project?

An art director leads the design team by giving ongoing creative counsel and advising on improvements to design and experience. They envision a visual language and scalable design that you can use across your company. The result is a consistent brand identity and unique aesthetic that will make your products highly memorable for years to come.

5.

What can you design for us?

We can cover all design aspects from art to web interfaces, apps, 3d, animation, gamification strategy, concept creation, and more. Each of our plans shows what services you could request.

6.

What do I need before we get started?

You need to give us a good explanation of your product and provide some context on what you're doing and what the results should be. You can send us a full specification list of all features and content you want us to work on. Some clients send us wireframes and styling inspiration, but it's not a problem if you don't, we can always figure this out ourselves. Once we know the ins and outs of your product, we can get started with the first task.

7.

How does the work happen?

We’ve created a bespoke platform where all the work happens. It’s an all-in-one collaboration tool where you submit your design requests and set deadlines. You can also review daily progress, leave feedback on designs and get revisions based on your input. You can communicate with everyone assigned on your project directly within our web platform. We use a live chat that bridges the gap between you and our team. You can invite your teammates and give them different roles, depending on the access they should have.

8.

What are scheduled calls for?

Each plan has a set number of calls we take per month. Our goal is to be as efficient as possible and streamline work via feedback through our platform. We take calls to discuss the high-level overview of designs, art direction, project goals, and features, and to create a work plan.

9.

What is the onboarding process?

Once you subscribe to our platform, our project manager will schedule a call with you to discuss your project details. It takes us 1-2 days to become familiar with your project and goals, assemble the team that matches your current needs, and prepare the work plan.

10.

Can I try your services before committing?

Book a call with our sales team for a custom trial offer for your project.

11.

What payments do you accept?

We accept all major credit cards supported by Stripe, and crypto payments.

12.

Can I cancel or pause my subscription?

There’s no contract or hidden fees, and you can cancel anytime. With annual billing, you have the ability to pause your subscription for a maximum of 3 months, or 3 times for 1 month each, and resume when you have more design requests.

Have more
questions?

Our sales team is here to help you find your perfect plan.

Get in touch
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© Koncepted, Inc. 2017- 2022.
All rights reserved.

Koncepted provides all-inclusive design at scale for Web3 companies. Providing top global talent with a frictionless workflows, Koncepted streamlines the entire design process from initial brief to finished product. We guarantee next-day turnarounds and offer unlimited revisions with plans that cover every creative and marketing need. With hands-on experience in such sectors as DeFi, NFT and play-to-earn, Koncepted produces brilliant design solutions for Web3 brands.