Frequently asked questions

Turnaround times show you how quick can we go from receiving your request to fulfilling your order and delivering designs to you. Note that the turnaround times quoted on our plans are calculated for an average website screen design. Depending on the complexity of your request, the turnaround could differ from the one shown in the plan overview

We offer a flat rate design service that allows you to submit unlimited design tasks and do unlimited revisions. Your only cost is a membership fee you pay every month no matter how many requests or revisions you send in. You can submit as many tasks as you want to your project queue and your designer will work on it one at a time every business day

A project manager keeps your project efficient and productive. They’ll communicate with you daily, help out with feedback sessions, and make sure your instructions are understood and followed by the team. In short, a project manager manages your project, so you don’t have to.

An art director leads the design team by giving ongoing creative counsel and advising on improvements to design and experience. They envision a visual language and scalable design that you can use across your company. The result is a consistent brand identity and unique aesthetic that will make your products highly memorable for years to come.

We can cover all design aspects from art to web interfaces, apps, 3d, animation, gamification strategy, concept creation, and more. Each of our plans shows what services you could request.

You need to give us a good explanation of your product and provide some context on what you're doing and what the results should be. You can send us a full specification list of all features and content you want us to work on. Some clients send us wireframes and styling inspiration, but it's not a problem if you don't, we can always figure this out ourselves. Once we know the ins and outs of your product, we can get started with the first task.

We’ve created a bespoke platform where all the work happens. It’s an all-in-one collaboration tool where you submit your design requests and set deadlines. You can also review daily progress, leave feedback on designs and get revisions based on your input. You can communicate with everyone assigned on your project directly within our web platform. We use a live chat that bridges the gap between you and our team. You can invite your teammates and give them different roles, depending on the access they should have.

Each plan has a set number of calls we take per month. Our goal is to be as efficient as possible and streamline work via feedback through our platform. We take calls to discuss the high-level overview of designs, art direction, project goals, and features, and to create a work plan.

Once you subscribe to our platform, our project manager will schedule a call with you to discuss your project details. It takes us 1-2 days to become familiar with your project and goals, assemble the team that matches your current needs, and prepare the work plan.

Setting up an efficient workflow and having enough time for iterations are really important for successful design projects. Experiencing our services as intended - which covers onboarding, workflow setup, feedback loop and asset delivery - nearly always takes a full month. For this reason, trying our services for less time is counterproductive and doesn’t give you a clear picture of how we actually work.

We accept all major credit cards supported by Stripe, and crypto payments.

There’s no contract or hidden fees, and you can cancel anytime. With annual billing, you have the ability to pause your subscription for a maximum of 3 months, or 3 times for 1 month each, and resume when you have more design requests.