Frequently asked questions

We usually deliver designs the same day or the next day if they're slightly more complex. We always communicate when you can expect your assets to arrive.

Turnaround times show you how quickly we go from receiving your request to delivering designs to you. The turnaround times are calculated based on a typical design screen.

Depending on the complexity of your request and your membership plan, the turnaround could differ from the one shown in the plan overview.

Going the traditional hiring route for a designer can be a lengthy and expensive process.

Posting on multiple job boards, sifting through numerous applications, and then realizing the ideal candidate has already been snapped up elsewhere can be frustrating.

And once you find someone, the financial commitment is substantial, with designer salaries often starting at $100k, excluding added employer benefits.

In contrast, Koncepted offers a seamless solution tailored for Web3, gaming, fintech, and more.

Get instant access to a dedicated team of top-tier designers, no hassle involved.

With our frictionless workflow platform, we guarantee next-day turnarounds, ensuring that your business's face—its design—is impeccable. With Koncepted, you get quality, speed, and affordability, all in one place.

No problem! We'll make unlimited revisions to your design until you're 100% happy with it.

But it almost never happens.

You need to give us a good explanation of your product and provide some context on what you're doing and what the results should be.

You can send us a full specification list of all features and content you want us to work on. Some clients send us wireframes and styling inspiration, but it's not a problem if you don't, we can always figure this out ourselves.

Once we know the ins and outs of your product, we can get started with the first task.

Once you subscribe to our platform, our project manager will schedule a call with you to discuss your project details. It takes us 1-2 days to become familiar with your project and goals, assemble the team that matches your current needs, and prepare the work plan.

Turnaround times show you how quickly we go from receiving your request to delivering designs to you. The turnaround times are calculated based on a typical design screen.

Depending on the complexity of your request and your membership plan, the turnaround could differ from the one shown in the plan overview.

We accept major credit cards (Mastercard, Visa), crypto payments (Stable coins, ETH, BTC) and bank wires.

Once you subscribe to a plan, you will receive

If you have a Diamond plan or an annual subscription, you have the ability to pause your subscription for a maximum of 3 months, or 3 times for 1 month each, and resume when you have more design requests.

With Pro and Premium you can pause only at the end of your billing cycle.

You can cancel your subscription at the end of your billing cycle.

To do this, simply login to our platform, go to billing settings and cancel your plan.

Note that there's a refund fee in place if you forget to cancel your plan. This fee is the cost we take from payment provider that we transfer over to you.

Majority of our clients can fit within our 3 existing plans. However we do offer enterprise solution for larger projects that require more customization. Talk to our sales team to find out more.

Setting up an efficient workflow and having enough time for iterations are really important for successful design projects. Experiencing our services as intended - which covers onboarding, workflow setup, feedback loop and asset delivery - nearly always takes a full month. For this reason, trying our services for less time is counterproductive and doesn’t give you a clear picture of how we actually work.

We offer a flat rate design service that allows you to submit unlimited design tasks and do unlimited revisions. Your only cost is a membership fee you pay every month no matter how many requests or revisions you send in. You can submit as many tasks as you want to your project queue and your designer will work on it one at a time every business day.

Once you receive designs from our team, you will be able to preview them and tag all the requests right on top of these designs. You will also have the access to our rating tools that will help our team better understand where we stand in terms of our relatability to your project goals.

We’ve created a bespoke platform where all the work happens. It’s an all-in-one collaboration tool where you submit your design requests and set deadlines. You can also review daily progress, leave feedback on designs and get revisions based on your input.

You can communicate with everyone assigned on your project directly within our web platform. We use a live chat that bridges the gap between you and our team. You can invite your teammates and give them different roles, depending on the access they should have.

Each plan has a set number of calls we take per month. Our goal is to be as efficient as possible and streamline work via feedback through our platform. We take calls to discuss the high-level overview of designs, art direction, project goals, and features, and to create a work plan.

Each plan has a set number of calls we take per month. Our goal is to be as efficient as possible and streamline work via feedback through our platform. We take calls to discuss the high-level overview of designs, art direction, project goals, and features, and to create a work plan.

A project manager keeps your project efficient and productive. They’ll communicate with you daily, help out with feedback sessions, and make sure your instructions are understood and followed by the team. In short, a project manager manages your project, so you don’t have to.

An art director leads the design team by giving ongoing creative counsel and advising on improvements to design and experience. They envision a visual language and scalable design that you can use across your company. The result is a consistent brand identity and unique aesthetic that will make your products highly memorable for years to come.

A conversion researcher is a specialist in optimizing and creating satisfying UX/UI and other creative visuals. They are dedicated on maximizing conversions.

Helps you create and implement a gamification strategy into your product using gaming techniques to motivate consistent participation and longterm engagement.

These are senior designers trained and experienced with web3, blockchain processes and complex flows required to build any dApp, including DeFi apps, farming, staking, launchpads, NFT marketplaces, play-to-earn, iGaming, and more. They follow the latest blockchain trends and utili Web3 design principles in their work.

Game creator can think of the blockchain game concept and the balance between playability and monetization, mechanics and game economy. They also produce concept and character art, and design game interfaces.

Of course! We have designed numerous blockchain interfaces and are familiar with the UX flows needed for DeFi apps, farms, exchanges, and NFT marketplaces.

We help you set up a gamification strategy by suggesting UI/UX mechanics that keep things simple and appeal to crypto enthusiasts and institutional investors.

We love doing motion design and video. Get in touch, and let's create a storyboard first.

Yes, we have artists experienced in various styles seen in the NFT industry. Please note that art requires more design hours to create, and depending on complexity, it can only be done on our Premium or Flexible plan. Get in touch for more information on how to get started with your own NFT art.