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Frequently asked questions

Answers to our most commonly asked questions. Can't find
what you're looking for? Get in touch via email.

What does unlimited really mean?

We offer a flat rate design service that allows you to submit unlimited design tasks and do unlimited revisions. Your only cost is a membership fee you pay every month no matter how many requests or revisions you send in. You can submit as many tasks as you want to your project queue and your designer will work on it one at a time every business day

What are turnaround times?

Turnaround times show you how quick can we go from receiving your request to fulfilling your order and delivering designs to you. Note that the turnaround times quoted on our plans are calculated for an average website screen design. Depending on the complexity of your request, the turnaround could differ from the one shown in the plan overview

What are tasks and how big can they be?

Tasks are your design requests you send to us. It's where you describe what you need for your project and give us some insight about the goal and expectations.

How does a dedicated project manager help?

A dedicated project manager makes sure all communication is instant and everything keeps running on time. No delays, no bullshit

What value does a dedicated art director add to the project?

Art director is someone who comes up with a creative vision for your product and makes sure that all assets follow that vision. This is great for when you want to focus on the other side of the product and let us help you with the visual perception of your business.

What can you design for us?

We can cover all aspects graphic design, web design and motion design. Each plan shows what services you could request.

How long does it take to finish the task?

It depends on the complexity of the task and the plan you're subscribed to. For an average landing page design on a Pro membership plan, we would need one full day of work to deliver the first version. After you'd review and give feedback, we need another day to provide updates.

How much will my project cost?

All projects are different, so it's hard to give a general estimation. You can reach out to us and we'd be more than happy to give you a more precise quote. In general, mobile apps require around 2-3 months of work under Pro plan, whereas web apps require 3-4 months. This all depends on your project complexity and the services you need.

What do I need before we get started?

You need to give us a good explanation of your product and provide some context on what you're doing and what the results should be. You can send us a full specification list of all features and content you want us to work on. Some clients send us wireframes and styling inspiration, but it's not a problem if you don't, we can always figure this out ourselves. Once we know the ins and outs of your product, we can get started with the first task.

What kind of files do you deliver?

We deliver two types of files. There are static formats, such as plain PNG/JPG/GIF formats and there are source file formats. The latter depend on the software we use when working on your designs. We prefer working with Figma or Sketch. But we can also deliver files in different formats (PSD, AI, AD, etc). For motion design, we can deliver files in AfterEffects format or some other.

How do I give feedback?

We've created a bespoke platform where you can simply place a pin on the designs you get and leave your feedback on them. We follow up in threaded discussions and create revisions based on your input.

How can I communicate with the designer?

You can communicate with everyone assigned on your project directly within our web platform. We use a live chat that bridges the gap between you and our team.

Can I invite my teammates?

Of course! You can invite your teammates and give them different roles depending on the access they should have.

What payments do you accept?

We accept all major credit cards supported by Stripe.

Can I work with you on hourly rate?

Yes, you can work with us on hourly rate. Get in touch to get started with a Flexible plan.

Have more
questions?

Our sales team is here to help you find your perfect plan.

Get in touch
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Koncepted provides all-inclusive design at scale for Web3 companies. Providing top global talent with a frictionless workflows, Koncepted streamlines the entire design process from initial brief to finished product. We guarantee next-day turnarounds and offer unlimited revisions with plans that cover every creative and marketing need. With hands-on experience in such sectors as DeFi, NFT and play-to-earn, Koncepted produces brilliant design solutions for Web3 brands.