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Frequently asked questions

Answers to our most commonly asked questions. Can't find what you're looking for? Get in touch via email.

Common questions

How quickly can I get my first design?
Why Koncepted instead of hiring?
What if I don't like the designs?

Project kickoff

What do I need before we get started?
What is the onboarding process like?
What are turnaround times?


What payments do you accept?
How does a subscription plan work?
Can I pause my subscription?
How can I cancel my subscription?
Do you offer custom plans?
Can I try your services before committing?


What does unlimited really mean?
How do I provide feedback and request revisions?
How does the work happen?
What are scheduled calls for?

Project roles

What does a dedicated project manager do?
What value does a dedicated art director add to the project?
What does conversion researcher do?
What does gamification strategist do?
What do senior designers bring to the table?
What does concept designers do?